Look, we believe that business can be done in a more honorable way than it usually is.
So many companies seem content to just try and extract every possible dollar from their customers, often at the expense of the customer's well-being. Sometimes at the expense of the company's well-being.
We don't think it has to be this way. We think that a company can be profitable and ethical at the same time. We believe that a company can be profitable because it is ethical. We believe in the idea that a company should be rewarded for making a good product that delivers value to its customers. We think that when a customer stops receiving that value, they should stop doing business with the company.
Many companies know this, and so they impose artificial barriers to exit. They want make it difficult to stop doing business with them because they know that you don't want to. They make it difficult to cancel a subscription. The make it difficult to delete an account. They make it difficult to get a refund.
We believe this is bad, and we pledge not to be that kind of company.
